Effective Date: 5/15/2026
Company: JH Media
Brand: WatsonCRM
Also operating as: PetBizSuite, FitBizSuite, and other affiliated brands where applicable
Contact: [email protected]
JH Media, operating under the WatsonCRM brand and affiliated brands including PetBizSuite and FitBizSuite where applicable, understands that your privacy is important. We are committed to protecting the privacy of the personal information we collect through our websites, funnels, forms, applications, communications, and services.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our websites, use WatsonCRM, communicate with us, purchase products or services, submit forms, book appointments, participate in trainings, or otherwise interact with our company.
By using our websites, platform, forms, products, or services, you agree to the terms described in this Privacy Policy.
For purposes of this Privacy Policy, “we,” “our,” and “us” refer to JH Media, WatsonCRM, PetBizSuite, FitBizSuite, and affiliated brands or services operated by JH Media. “You,” “your,” “visitor,” “user,” “customer,” or “client” refers to any person or business accessing our websites, services, platform, or communications.
Personal and Non-Personal Information
This Privacy Policy explains how we treat both personal and non-personal information.
What Is Non-Personal Information and How Is It Collected?
Non-personal information is information that does not directly identify you as an individual. This may include browser type, device type, general location, referring website, pages visited, time spent on our website, traffic source, and other technical or usage information.
We may collect non-personal information automatically when you visit our websites or use our services. Because non-personal information does not identify you directly, we may use, share, analyze, or combine it for business, analytics, marketing, security, and operational purposes.
What Is Personal Information and How Is It Collected?
Personal information is information that identifies, relates to, describes, or could reasonably be linked to an individual or business contact.
We may collect personal information such as:
Name
Business name
Mailing address
Email address
Phone number
Billing information
Payment information
Appointment information
Form submissions
Survey responses
Business information provided during onboarding or consultations
CRM records
Communication history
Website activity
Purchase history
Uploaded files, assets, or content
Information submitted through forms, calendars, chat widgets, funnels, and other tools
We may collect personal information when you:
Visit our websites
Submit a form
Book a call or appointment
Purchase a product, playbook, subscription, or service
Create or access a WatsonCRM account
Communicate with us by email, SMS, phone, chat, or social media
Participate in webinars, workshops, trainings, or office hours
Request support
Provide onboarding information
Use our CRM, automation, AI, funnel, calendar, payment, or marketing tools
Cookies, Tracking, and Related Technologies
We may use cookies, pixels, web beacons, tracking links, scripts, analytics tools, and similar technologies to collect information about website visitors and users.
Cookies are small files placed on your device that help websites remember information about your visit. They may be used to improve your experience, remember preferences, analyze website traffic, measure campaign performance, support advertising, and improve our products and services.
We may use tracking technologies to:
Measure website visits and traffic sources
Understand how users navigate our websites
Track form submissions and conversions
Improve website and funnel performance
Measure email opens, clicks, and engagement
Support retargeting and advertising campaigns
Analyze customer behavior and improve services
Third-party vendors may also use cookies, tracking pixels, or related technologies on our behalf. These vendors may include website hosting providers, CRM platforms, analytics providers, email and SMS platforms, advertising platforms, payment processors, AI service providers, and other tools used to operate our business.
You may adjust your browser settings to decline cookies. If you disable cookies, some features of our websites or services may not function properly.
How We Use Personal Information
We may use personal information to:
Provide access to our websites, platform, products, and services
Operate WatsonCRM and related services
Set up, manage, and support client accounts
Deliver ACED Playbooks, templates, workflows, funnels, automations, trainings, and services
Respond to inquiries and support requests
Process payments and billing
Send appointment confirmations, reminders, and follow-ups
Provide onboarding, implementation, and customer support
Send emails, SMS messages, calls, and other communications
Deliver marketing, educational, and promotional content
Improve our websites, products, services, and customer experience
Analyze performance, usage, and engagement
Maintain business records
Protect our rights, property, systems, users, and business
Prevent fraud, misuse, unauthorized access, or illegal activity
Comply with legal obligations, court orders, regulations, and lawful requests
We may combine information collected online with information you provide through other sources, including sales calls, onboarding forms, support conversations, CRM records, payment systems, or third-party platforms.
We may also de-identify or aggregate information so that it no longer identifies you personally. Once information has been de-identified or aggregated, we may use it for analytics, reporting, training, product improvement, marketing, or other lawful business purposes.
Client Data and Customer Data
WatsonCRM is a CRM and marketing automation platform used by businesses to manage their own contacts, leads, customers, communications, calendars, workflows, funnels, automations, and related business activity.
If you are a WatsonCRM client, you may upload, import, collect, or process information about your own leads, customers, prospects, employees, applicants, or business contacts. This information is referred to as “Client Data.”
You remain responsible for ensuring that you have the proper rights, permissions, and consent to collect, upload, store, message, email, call, or otherwise process your Client Data through WatsonCRM or any connected tools.
You are responsible for:
Obtaining proper consent from your contacts
Complying with email, SMS, telemarketing, privacy, and data protection laws
Maintaining accurate contact records and opt-in status
Honoring unsubscribe, opt-out, deletion, and access requests
Ensuring your campaigns and automations comply with applicable law
Reviewing and approving content, messaging, offers, and workflows used in your account
JH Media is not responsible for your failure to obtain consent, your misuse of Client Data, or your failure to comply with laws that apply to your business or communications.
Third-Party Platforms and Service Providers
WatsonCRM and our services may rely on third-party platforms, software, integrations, infrastructure, and vendors. These may include, but are not limited to:
CRM and marketing automation platforms
Website and funnel builders
Email and SMS providers
Calendar and appointment tools
AI tools and automation providers
Payment processors
Analytics and tracking tools
Advertising platforms
Hosting and storage providers
Communication and support tools
Integration and API providers
We may share information with third-party service providers as needed to operate our business, provide services, process transactions, deliver communications, support customers, improve systems, and fulfill contractual obligations.
We do not authorize these providers to use your personal information for purposes unrelated to the services they provide to us, except as permitted by their own terms, policies, or applicable law.
We are not responsible for the independent privacy practices, security practices, errors, outages, pricing changes, policy changes, data practices, or service interruptions of third-party platforms or providers.
AI Tools and Automated Systems
Some WatsonCRM services may include AI-powered tools, automated workflows, chatbots, voice agents, lead follow-up systems, content tools, or other automated features.
Information you submit, upload, or process through these systems may be used to generate responses, automate communication, assist with lead follow-up, summarize data, route inquiries, create content, or support implementation and service delivery.
AI-generated or automated outputs may not always be accurate, complete, compliant, or appropriate for every situation. You are responsible for reviewing, approving, and monitoring any AI-generated content, automated communications, or workflows used in your business.
We do not guarantee that AI tools, automations, or third-party systems will produce specific results, revenue, leads, appointments, sales, or business outcomes.
Payments and Billing Information
When you purchase products or services from us, payment information may be collected and processed by third-party payment processors such as Stripe, PayPal, or other providers.
We do not control the privacy or security practices of payment processors. Payment processors may collect information directly from you to complete transactions, verify payment methods, prevent fraud, and comply with financial regulations.
We may receive limited payment-related information such as transaction status, payment amount, customer name, email address, billing details, subscription status, and payment history.
Email, SMS, Phone, and Marketing Communications
We may contact you by email, SMS, phone, direct message, mail, or other communication channels to provide information about our products, services, appointments, support, account activity, billing, trainings, platform updates, offers, and related content.
By submitting your information through our websites, forms, calendars, funnels, checkout pages, or other opt-in points, you agree that we may contact you using the information you provided.
SMS communications may include appointment reminders, service updates, account notifications, support-related messages, lead follow-up, promotional messages, and other communications related to your relationship with us.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications by replying STOP where applicable. You may request help by replying HELP where applicable.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Information sharing with subcontractors or service providers in support of services, such as customer service, messaging delivery, platform operation, or technical support, is permitted.
You may unsubscribe from marketing emails using the unsubscribe link included in those emails. Transactional, billing, service, legal, or account-related messages may still be sent where permitted by law.
How We Share Personal Information
We do not sell your personal information in the ordinary course of business.
We may share personal information:
With service providers who help us operate our business
With third-party platforms used to provide WatsonCRM services
With payment processors to complete transactions
With contractors, employees, or implementation team members who need access to provide services
With legal, accounting, compliance, or professional advisors
In connection with a merger, acquisition, sale, restructuring, or transfer of business assets
When required by law, regulation, court order, subpoena, or legal process
When necessary to protect our rights, property, users, business, or safety
To investigate fraud, abuse, security incidents, policy violations, or illegal activity
We may also share aggregated or de-identified information that does not identify you personally.
Data Security
We use reasonable administrative, technical, and operational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
Only authorized personnel, contractors, and vendors may access personal information when needed to perform their work.
However, no system, website, platform, server, software, transmission, or method of electronic storage is completely secure. We cannot guarantee that unauthorized parties will never gain access to personal information.
You are responsible for protecting your login credentials, using strong passwords, managing user permissions, and limiting account access to authorized users.
Data Retention
We may retain personal information for as long as necessary to provide services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain records, support billing, prevent fraud, and protect our rights.
Client Data stored inside WatsonCRM may remain available while the client account is active. Upon cancellation, termination, or account closure, access to platform data may be limited or removed according to our account terms, service agreements, or cancellation policies.
Data Export, Account Cancellation, and Platform Access
Clients are responsible for exporting their own contact data, customer data, files, reports, and other business records before canceling or losing access to their WatsonCRM account.
Upon cancellation, clients may request access to export available contact data and business information, subject to technical availability, account standing, platform limitations, and applicable agreements.
Client data belongs to the client. However, the systems, workflows, automations, funnels, templates, sequences, campaign logic, Playbooks, and ACED Growth OS materials created, installed, or provided by JH Media are proprietary intellectual property and are not transferred, exported, copied, or assigned to the client unless expressly agreed in writing.
WatsonCRM accounts, snapshots, workflows, automations, funnels, templates, and proprietary implementation structures may not be transferred to another CRM, GoHighLevel account, agency, white-label provider, or competing platform.
Intellectual Property and Proprietary Systems
JH Media owns or controls the intellectual property associated with WatsonCRM, the ACED Growth OS, ACED Playbooks, implementation frameworks, playbook structures, workflows, automations, funnels, templates, forms, scripts, sequences, training materials, strategy documents, system architecture, and related materials.
Clients are granted access to use applicable materials within their active WatsonCRM account and according to the terms of their purchase or subscription. This access does not transfer ownership.
You may not copy, resell, redistribute, duplicate, reverse engineer, export, transfer, publish, or provide access to our proprietary systems, workflows, automations, templates, Playbooks, or materials without written permission from JH Media.
No Guarantee of Results
We may provide CRM systems, marketing automation, strategy, playbooks, funnels, workflows, AI tools, content, training, and implementation services designed to help businesses improve marketing, sales, operations, retention, reviews, referrals, and customer experience.
However, we do not guarantee specific results, revenue, profits, leads, appointments, sales, rankings, return on ad spend, conversion rates, customer retention, business growth, or any other outcome.
Your results may vary based on your offer, market, pricing, team, follow-up, advertising budget, implementation, customer experience, sales process, reputation, competition, and other factors outside our control.
Links to Other Websites
Our websites, funnels, emails, platform, or content may contain links to third-party websites or services. We are not responsible for the privacy practices, security, content, policies, or actions of third-party websites or services.
You should review the privacy policies and terms of any third-party websites or services you access.
Public Areas, Communities, and Submissions
Some of our services may include communities, comment areas, live chats, trainings, office hours, discussion groups, or other interactive features.
Any information you post, share, or disclose in public or group areas may be visible to others. Do not post sensitive, confidential, or private information in public or shared spaces.
We are not responsible for how other users collect, use, copy, or share information you voluntarily disclose in public or group settings.
Children’s Privacy
Our websites, platform, products, and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe we have collected personal information from a child under 13, please contact us at [email protected] so we can take appropriate action.
Accessing, Updating, or Deleting Personal Information
You may request to access, correct, update, or delete personal information you have submitted to us, subject to legal, contractual, technical, and operational limitations.
You may also unsubscribe from marketing emails by using the unsubscribe link included in those emails.
To request access, correction, deletion, or updates to your personal information, contact us at:
We may need to verify your identity before completing certain requests.
Privacy Rights
Depending on your location, you may have certain privacy rights under applicable law. These may include the right to access, correct, delete, restrict, or request information about how your personal information is used.
We will respond to valid privacy requests as required by applicable law.
Changes to This Privacy Policy
JH Media reserves the right to update or modify this Privacy Policy at any time.
When we update this Privacy Policy, we may revise the effective date at the top of the page. Material changes may also be posted on our website or communicated through other reasonable means.
Your continued use of our websites, platform, products, or services after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at: